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Privacy Policy

This privacy policy sets out how TOGU UK uses and protects any information that you give TOGU UK when you use this website. TOGU UK is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. TOGU UK may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Privacy Policy 

The protection of your personal data is very important to TOGU UK. The following information explains our policy regarding any personal information you may supply to us when using the TOGU UK Website. By accessing and using the TOGU UK Website, you agree to the terms of the privacy policy, as outlined below. 

1. YOUR PERSONAL DATA

1.1 TOGU UK recognises the importance of protecting personal information you may supply us when visiting our Website. Our policy is to use the information we acquire from users when you complete a contact form or get in contact with us for internal business purposes only, and maintain appropriate security measures to keep the information private. 

1.2 Personal information collected from you may include your name, payment processing information, postal address, email address, landline or mobile telephone number, delivery details as well as other non sensitive personal information. If you use the TOGU UK Website, we may also collect information about you or your computer when you browse to allow you to use the services available. The collected data may be processed in electronic or hard copy form and shall always be protected by adequate security systems and constantly updated and stored in a safe and supervised environment. 

2. YOUR INFORMATION

2.1 Usually, TOGU UK collect personal information to respond to your enquiries for payment processing and for the provision of goods and services to you. 

2.2 TOGU UK will use your information to get in contact with you, with regards to executing a sale and purchase contracts requested by the user unless you have explicitly requested otherwise. 

2.3 TOGU UK will use any personal data collected exclusively for the aims of updating users on new products, promotions and TOGU UK activities in general.

2.4 Direct marketing activities of sending newsletters or other types of messages are done by an opt-in format. Whereby data conferral is optional, TOGU UK won’t contact you for marketing purposes you unless you agree. 

2.5 Your information could be used for anonymous statistical purposes in surveys deemed useful for improving this website and its products and services to you. 

2.6 TOGU UK will also process your personal information where we are required to do so by law, and for the exercise or defence of legal claims. 

3. CREATING A TOGU UK CUSTOMER ACCOUNT 

3.1 You may choose to set up a personal customer account (‘Customer Account’) when using our Site. This allows you to save personal data (address, delivery address, name etc) in your Customer Account, view order history and track current orders.

3.2 Creating a Customer Account requires you to provide TOGU UK with your first name and surname, complete with an email address and a password of your choosing. This email address will serve as your Customer Account identification, To confirm that your registration has been successful, TOGU UK will send you an email to the provided address. 

3.3 You may, at any time, update this information and additionally enter more information such as a contact telephone number if you wish. 

3.4 The Customer Account is operated by TOGU UK and so any personal information entered in this account will only be used and seen by TOGU UK when you place an order through our Site.

4. ORDERS PLACED THROUGH A TOGU UK CUSTOMER ACCOUNT 

4.1 The Customer Account allows you to access the data that you have saved in the past without registering again and thus shop more conveniently through our Site. By logging into your Customer Account, some fields in the order form will be automatically filled in with information that is stored in your Customer Account.

4.2 There is the alternate option of placing an order on our Site without first creating a Customer Account. When using the checkout feature of our Site, you only need to enter all of the required information in the order form yourself.

How we use cookies

Cookies

This Site uses Cookies to further our understanding on how the Site is used. The Cookies cannot identify you. By continuing to view this Site, TOGU UK will assume that you are happy with this.

1.What are Cookies?

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. In normal circumstances, most web browsers have a default setting to accept Cookies automatically. If however you prefer to change these settings to allow Cookies to be blocked or deleted, please see section 3. Please be aware that by carrying out this action, certain parts of the Site may no longer function as originally designed. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

2. What Cookies are used?

The Cookies on the TOGU UK Site can be used by TOGU UK, or by carefully selected business partners (third party Cookies). Our Site uses the following types of Cookies:

2.1 First Party Cookies

First party Cookies can be divided into two sub-categories; Strictly Necessary Cookies (see part ‘a’) and Functionality Cookies (see part ‘b’).

Part a) Strictly Necessary Cookies are essential to the working of the Site. They allow you, the user, to navigate through the Site and allow the use of individual parts of the Site. Cookies are fundamental to certain sections of the Site, and without them, options such as a shopping cart cannot be made available to you.

Part b) Functionally Cookies are designed and used by the Site to remember previous data or decisions made or submitted by you, the user. This field includes choices such as the language seleted, shopping cart choices and your location. Please be aware that the information collected by these Cookies is purely used for your visits to this Site and it cannot be used to track your browsing activity on other sites.

2.2 Third Party Cookies

By visiting the Website, please be aware that Cookies may be used which are sent by a third party, such as YouTube, Facebook or Twitter. This occurs when you, the user, watch an embedded video or send content from a webpage to a social media account. For further information about how the third party websites use their Cookies, please refer to their individual websites.

Third Party Cookies can be divided into two sub-categories; Performance Cookies (see part ‘c’) and Targeting and Advertising Cookies (see part ‘d’).

Part c) Performance Cookies are collected anonymously and contain information about how you the user and other customers use the Site. By analysing information such as how often certain areas of the Site are visited, these Cookies allow us, the Company, to improve the performance of our Site. These Cookies are purely used for statistical research and cannot be used to identify you the user specifically. 

 Part d) Targeting and Advertising Cookies are used by selected advertising partners to deliver more relevant adverts that better fit you, the user’s interests. By remembering when you visited a website, they share information with other organisations such as advertisers. These Cookies can therefore limit the number of occasions you see specific adverts and are used to measure the effectiveness of an advertising campaign. 

3. Cookie Settings

By modifying your browser, it is possible to disable Cookies. The list below gives instructions for specific web browsers but please be aware; once Cookies are turned off, it could result in you being unable to access some areas of our Site, and some functions may not function as intended.

 3.1 Internet Explorer

  1. Open Internet Explorer
  2. Click ‘Tools’ button, then click ‘Internet Options’
  3. Click ‘Privacy’ tab, and then, under ‘Settings’ move the slider to the top to block all Cookies, then click ‘OK’

3.2 Firefox

  1. Open Firefox
  2. At the top of the Firefox window, click ‘Firefox’ button and then choose ‘Options’
  3. Select ‘Privacy’ panel
  4. Set ‘Firefox will:’ to ‘Use custom settings for history’. In addition, uncheck ‘Accept Cookies from sites’ to disable Cookies
  5. Click ‘OK’ to close ‘Options’ window 

3.3 Chrome

  1. Open Google Chrome
  2. Click the tool icon
  3. Select ‘Settings’
  4. Click ‘Show advanced settings’ which is near the bottom of the page
  5. In ‘Privacy’ section, click ‘Content settings’
  6. To disable Cookies, choose ‘Block sites from setting any data’ 

3.4 Safari

  1. Open Safari and choose ‘Safari’
  2. Choose ‘Preferences’ in the toolbar and click ‘Privacy’
  3. In ‘Block Cookies’ section, the option to specify whether Safari accepts Cookies from websites is available. For further details on this, click the ‘Help’ button (a question mark in the bottom right corner)
  4. Details on which websites store Cookies on your computer can be found here 

3.5 Safari for iPad and iPhone

  1. In iOS 8, tap ‘Settings’ and choose ‘Safari’
  2. Select ‘Block Cookies’ and choose ‘Always Allow’, ‘Allow from Websites I Visit’, ‘Allow from Current Websites Only’ or ‘Always Block’, depending on your preference
  3. In iOS 7 or earlier, choose ‘Never’, ‘From third parties and advertisers’ or ‘Always’ depending on your preference 

Copyright and Trade Marks

All materials on the Site are the copyright of TOGU UK or are reproduced with permission from other copyright owners. All rights are reserved. The materials on this Site may be retrieved and downloaded solely for personal use. No materials may otherwise be copied, modified, published, broadcast or otherwise distributed without the prior written permission of TOGU UK.

For additional information on obtaining permission to reproduce or translate TOGU UK’s copyright material, please email info@toguuk.com 

Do Not Track (DNT) browser setting

Currently, there is no uniform standard to determine how DNT requests should be handled, nor are there any guidelines over how DNT requests should be interpreted. However, by continuing to monitor DNT technologies, TOGU UK may adopt a DNT standard, should one become available. 

Security

TOGU UK take your security very seriously. Our site makes use of physical, administrative and electronic procedures to enhance the security surrounding your personal information. All credit card information is encoded using Secure Sockets Layer (SSL) technology, before it is sent via the Web. Any information to do with payment is always stored in encrypted form, in a database that is entirely separate from our Site database, and consequently is not connected to the internet. All our servers are kept in a secure physical environment, behind a locked wall. Finally, only staff of TOGU UK who require access to your personal data to perform a set job or task are given access to your personal data. 

Whilst we take issues surrounding your security very seriously, it is important to stress that no computer system is completely secure. A 100% level of security does not presently exist anywhere, either on or offline.

Updates To This Policy

From time to time, our Privacy Policy may undergo changes. The date of the most recent version of this page will appear at the bottom of the page. If there are amendments made, we will notify customers by displaying a notice clearly on our homepage.

Questions and Contact Information

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to:

TOGU UK

Michael Pearson West Building

2 Oakwood Drive

Loughborough University

Loughborough

Leicestershire

LE11 3QF

If you wish for more information about our privacy policy, please visit our Contact Us page or email info@toguuk.com

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.